Privacy Policy

We respect your privacy and we are committed to protecting your personal information. This Privacy Policy explains what information we collect about you and why, what we do with that information, and how we handle that information. We do this in accordance with the General Data Protection Regulation (2018).

This Policy applies to you, the user of this Website (www.consciouswithcoffee.com) and any sub-domains, and with data held by Conscious with Coffee Roasters Ltd, the owner, and provider of this Website.

Information we collect about you

We collect information from you in several different ways on this Website, including without limitation:

Our purpose in collecting information from you is to provide an efficient, meaningful, and customised experience. For example, we use your personal information to:

We use the following web platforms for the following reasons. You can find out more about their serious privacy policies through the links below

Webstore customer

During ordering, you will be prompted to provide personal information, including but not limited to your name, shipping and billing address, phone number, and email address. This personal information is used for billing purposes, to fulfill your orders, to communicate with you about your order, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.

Wholesale customer

We provide an inquiry form and a signup form for wholesale customers. To understand your wholesale requirements. We ask for contact details, including but not limited to your name, business name, address, email address, delivery address, and other information about your business, such as: estimated quantity of green coffee. We then use the information you provide to contact you and discuss your requests.

Green coffee customer

We provide an inquiry form and a signup form for wholesale customers. To understand your wholesale requirements. We ask for contact details, including but not limited to your name, business name, address, email address, delivery address, and other information about your business, such as: estimated quantity of green coffee. We then use the information you provide to contact you and discuss your requests.

Newsletter customer

Website users can enter their name and email address at several points on our website to subscribe to our newsletter. By submitting us your details you give consent to us, keep you up-to-date on all the latest products, services, and news. You may ask us to correct or remove information you think is inaccurate and you can withdraw your consent to us holding information about you, at any time, by unsubscribing to our mail. You can also contact us directly at hello@consciouswithcoffee.coma unsubscribing.

Website cookies

Our Website uses cookies for statistical analysis, to understand user behavior, to administer the site, to tailor the information presented to a user based on your preferences, and to improve user experience. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

Most web browsers automatically accept cookies, however, you may delete, or disable cookies using settings in your browser.

How we process your information

Any or all of the above information may be required by us from time to time in order to provide you with the best possible service and experience when using our services. Specifically, your personal information may be used by us for the following reasons:

Internal Use: We use your personal information to process your order and provide you with customer service. We may internally use your personal information to improve our services, to improve our marketing (including to you), provide tailored advertising and better understand the the different types of visitor to our website.

Communication with you: We may use your personal information to communicate with you about the website and your orders and deliveries. If you subscribe to our newsletters using your email, we will use it to deliver information to you. We always provide the option to opt-out of future emails every time we send a newsletter.

External Use: We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to affiliates under Conscious with Coffee Roasters Ltd’s control, except that we sometimes use others to perform specific functions on our behalf.

For example: For payment, we partner with PayPal, Stripe and Webflow Ecommerce to process orders, therefore you will have to provide them with your financial information.

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

Your right to access, change and delete

We respect your right to access and correct your personal information. You may also request that we update your personal information or correct any factual errors that you believe may exist regarding this information. You may also exercise your rights, subject to applicable laws, to request that we delete or restrict access to your personal data. We may need to retain it for legally permitted purposes and this will be explained to you if necessary. If you need assistance correcting or updating your personal information, or would like to request that we delete your personal information, please contact us with your request at hello@consciouswithcoffee.com

Legal basis for processing

Consent - By disclosing your personal information to us using this website, you consent to the collection, storage and processing of your personal information by Conscious with Coffee Roasters Ltd in the manner set out in this Privacy Policy.

Legitimate interests - if processing is necessary for your interests, for example, informing you of a delay in your delivery, this is done using legitimate interests as a legal basis.

Retention of personal data

Personal information that we collect, access, or process will be retained only as long as necessary for the fulfillment of the purposes for which it was collected unless otherwise provided in agreements between you and Conscious with Coffee Roasters Ltd. or as required or authorized by law. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased, or made de-identified.

Data security

Conscious with Coffee Roasters Ltd incorporates reasonable and appropriate physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information.

Opt out

Upon your request, we will (a) stop sending emails to your email address; and/or (b) disable your account to prevent any future purchases through that account. You can make these requests by emailing your request to hello@consciouswithcoffee.com or by calling us on +44 759 0310 156.

Updates to this policy

The effective date of this Privacy Policy is Feburary 4, 2021. We reserve the right to modify or amend this Privacy Policy at any time. All changes will be effective immediately upon posting to this Website. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. By accessing or using this Website after such changes are posted you agree and consent to all such changes.

Contact us

If you have questions or concerns about this Privacy Policy or how we collect and use the information of our customers, you can contact us by emailing us at hello@consciouswithcoffee.com.

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